After You Order Your Cake / Cake Care
Picking Up Your Cake
Please be sure to make room in your car before picking up your cake. All tiered cakes are required to sit on a flat level surface in your car. Single tiered cakes, cupcakes, and especially tiered cakes are simply not suitable for sitting on a car seat or in a passenger's lap.
Cakes will be placed on a board at least 2 inches larger than the bottom tier of your cake. Single tiered cakes (4, 6, 8, or 10 inch) cakes will come in a cake box. All cakes that are larger than 12 inches or are at least two tiers, will come inside a shipping box to assist with transport. Because these boxes will be at least 12x12 inches, please be prepared to bring a SUV to pick up. 12 inch boxes can generally fit on the passenger floor board or the back passenger floor board of a car, however it is not guaranteed that it will fit in your car..and this is not recommended for 3 tier cakes as the height of a 3 tier will not fit securely in the box without making it very difficult to remove from the box. Please know that 14 inch boxes WILL not fit in a car and MUST be picked up in an SUV. ***To sum up, a 3 tier cake in a 12 inch box and all 14 inch box cakes must be picked up in an SUV***
Please know that after picking up your cake, Kara's Bow on Top, Inc. is no longer responsible for orders once they have left my possession. This include cakes being dropped, mishandled, touched, damaged, etc. Please do not speed and drive with extreme caution while transporting a cake as I can not be held responsible for damages caused. I am not responsible if a customer, customers family member/friend/guest, event/venue staff mishandles or damages a cake. If this occurs, I will do my best to verbally explain the best way to fix the damage, will drive to venue (if my schedule allows-plus a time and delivery charge) to repair. There are no refunds for damages out of my control.
Please be on time for your order pick up window (within your 1 hour time frame). Changes in pick up time MUST be coordinated in advance as I may not be able to accommodate. If I am able to accommodate, there is a $5 fee per half hour past the original pick up time. Large changes in time pick ups must be scheduled in advance and are not a guaranteed possibility.
Transporting Your Cake
I will refrigerate your cake at least a few hours before transporting your cake in order to firm up the cake and frosting. If you are transporting your cake to a second location, it is best to refrigerate your cake at least a few hours before in order to firm your cake up before travel.
I always recommend refrigerating your cake and then letting it sit on the counter an hour or two before to allow your cake to come to room temperature,..however this is not necessary. Cakes with fillings will do best to remain in the refrigerator until serving.
Before cutting into your cake, it is preferable to serve your cake 1-2 days after pick up. I have had customers keep their cake at least 5 days in the fridge before cutting as the frosting or fondant acts as a seal to keep in moisture, however it is highly recommended and is best to serve it at its freshest point. Once you cut into your cake, wrap the exposed area with plastic wrap and keep in the refrigerator.
It is highly recommended to serve your cupcakes the day of pick up or the morning after. If you do not intend to serve your cupcakes within this time frame, please let me know and I will wrap your box in cellophane wrap or please wrap them after pick up. This will keep the air from getting through the cupcake box. Cupcakes will come in a stable box with inserts so that each cupcake has their own individual hole.
Sugar cookies are generally fresh for 1-2 weeks after pick up. All cookies include heat sealed wrapping and are not able to be picked up or delivered un-bagged. If you must wait longer than this time period or you don't finish all of your cookies, you may keep them in freezer for at least up to 1 month.